PSTC's 911onDVD

WELCOME to our Website!

FAQ's & Privacy Policy

Contact Info

PSTC can be contacted three ways!

By Mail: 230 Twin Dolphin Drive #C – Redwood City – CA – 94065
By Phone: 650-595-5202
By e-mail: ask@pstc911.com

Shipping/Delivery Information

You can choose UPS or US Postal for shipping within the 48 contiguous states. Alaska, Hawaii and International shipments are all handled by US Postal

Refund/Return Policy

If the DVD is defective, please mail it back to us and we will replace the DVD. We MUST have the defective item so we can work to improve quality. Our quality is high. Due to the fact that DVD’s are still easy to “rip” or copy even with our anti-piracy safeguards, we do not allow for returns. The DVD content and information is clearly stated for each product. In the rarest of event where we do allow a return, there will be a 25% re-stocking fee and shipping costs are not refunded. If you ordered the wrong item, we do allow exchanges within 10 days of the date UPS or US Postal delivered your order if the ordered item is in new condition and comes absolutely smoke and odor free. Shipping items back to 911 CARES is at your expense. We reserve the right to charge for the return shipping or a 25% re-stocking fee on returns.

Return and Exchange Procedure

Please pack the items securely in a box or bubble envelope. Send them to us by US Postal, FedEx or UPS. You MUST include:

Your name
ORDER NUMBER
phone number
what the issue is
the name of who you talked to at our offices (if applicable)
what you would like us to do.
We also need the address that you want the new items sent to.

If it was a defective item or our mistake, we will pay the return shipping back to you. If it was a mistake on your part, we reserve the right to charge or bill you for the actual shipping cost back to you. We do not do refunds and we usually only exchange for the same or like item. Call us in advance if you need assistance or guidance. Call 650-595-5202 x 105. Our offices are open from 0730-1600 California time. Send items to: PSTC – 911 CARES – Returns
230 Twin Dolphin Drive #C
Redwood City, CA 94065

Privacy Policy

We are committed to protecting your privacy at PSTC and all of our related companies. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way that we have not mentioned in this statement.

Cookies

We prefer white chocolate macadamia cookies but oatmeal raisin and good old fashion chocolate chip rate high on our list. As for computer cookies, we DO NOT collect any data on you via cookies except that you visited the site. We do not share or sell that data, we just use it to see how many visits we get on our sites.

Security

We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases. Our site is protected by Authorize.net, the most trusted security available.

Questions

If you wish to change any information you have given us, or have any questions on our Privacy Policy, you can contact us at ask@pstc911.com or call 650-595-5202.

Product Description

Each DVD has a full description listed in our shopping and product area. Please feel free to contact us for additional product information. ask@pstc911.com

Secure Site

Since 1996, Authorize.Net has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa (NYSE: V). Authorize.Net enables merchants to authorize, settle and manage credit card and electronic check transactions via Web sites, retail stores, mail order/telephone order (MOTO) call centers and mobile devices. Reputation You Can Trust – More merchants trust Authorize.Net than any other payment gateway to manage their payment transactions securely and safely.